CAN I CANCEL MY ORDER BEFORE DELIVERY?

Items ordered from Stock:
  • If the item you ordered was from our held stock you can cancel your order up to 2 days before its scheduled delivery, for a full refund
  • If however you cancel your order within 2 days of its scheduled delivery, we reserve the right to charge you for a failed delivery at £49
Bespoke Items*, Made to Order, Special Order or Non-stocked Items:
  • If the item you have ordered is not from our held stock, we would have commissioned a supplier to make the item especially for you, so therefore falls outside of the Consumer Contracts Regulations
  • In these circumstances we will do our absolute best to cancel the order with the supplier but if we are unable to do so (because the item has already gone into production etc), you will be required to forfeit 50% of the cancellation order value, to cover the costs borne by the company

CAN I RETURN MY ORDER AFTER DELIVERY?

Items ordered from Stock:
  • If the item you ordered falls within the Consumer Contracts Regulations, you can return your item within 14 days of it being delivered, for a full refund (including the delivery charge). There is however a reasonable collection fee (per the matrix below) if you wish for us to collect the goods
Bespoke Items*, Made to Order, Special Order or Non-stocked Items:
  • If the item you have ordered is not from our held stock, we would have commissioned a supplier to make the item especially for you, so therefore falls outside of the Consumer Contracts Regulations
  • In these circumstances, cancellations will be charged at 50% of the Total Order Value, to cover the costs borne by the company. We will also, at our discretion, charge a reasonable collection fee (per the matrix below)
For health & hygiene reasons we are not able to accept returns on the following items, unless unopened & sealed in original packaging (or faulty) :– Mattresses, Mattress Toppers or Protectors, Duvets & Pillows Upon receipt of your goods and after inspection to ensure they are in perfect condition, we will process your refund as soon as possible but no later than within 14 daysFor further information, please contact our Customer Services team and they will be happy to assist you, on 01942 809 567 (Mon to Fri 9.00am to 5.00pm) or service@uniquehome.onlineBespoke Items* – these are items which we do not hold in stock, which have been customised specifically for you. Typical examples are when you select a fabric or leather, wood finish, specific feet or specific dimensions

COLLECTION FEE MATRIX

ChargeSizeTypical Items
£nilN/ACustomer organises & pays directly for the return, which must be received in perfect condition at the designated Warehouse/Store
£49Up to 70 miles radius from LeighSingle Dining / Office Chair : Small Coffee Table : Lamp Table : Picture : Mirror : Small Rug : Other Small AccessoriesSofa’s : Dining Tables : Arm Chairs : Dining Chairs (more than 1) Cabinets : Beds: Dressing Tables: Filing Cabinets: Storage Chests : Book Cases
£0.50 per mileCharge on over 70 miles radius from LeighSingle Dining / Office Chair : Small Coffee Table : Lamp Table : Picture : Mirror : Small Rug : Other Small AccessoriesSofa’s : Dining Tables : Arm Chairs : Dining Chairs (more than 1) Cabinets : Beds: Dressing Tables: Filing Cabinets: Storage Chests : Book Cases

FAULTY GOODS:

  • In the unlikely event that your goods are faulty, please contact our Customer Services Team within 7 days on 01942 809 567 (Mon to Fri 9.00am to 5.00pm) or service@uniquehome.online

COMPLAINTS:

  • If you are not entirely satisfied with your purchase or buying experience, please contact our Customer Services Team on 01942 809 567 (Mon to Fri 9.00am to 5.00pm) or service@uniquehome.online

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